Shop with confidence
Returns & Shipping
We want you to love your pipe. Here’s how returns and shipping work at MBSD Pipes.
30 days
Easy returns
Return any pipe, new or estate, within 30 days of delivery, for any reason.
$0
Restocking fee
There’s no restocking fee on returns.
$100+
Free U.S. shipping
U.S. shipping is free on orders of $100 and up.
Returns
The short version: if it’s not right, send it back.
Any pipe, any reason
You can return any pipe, new or estate, within 30 days of delivery, for any reason. New pipes must be returned in new condition, and estate pipes must not have been smoked.
No restocking fee
There’s no restocking fee.
Return shipping
You pay the return shipping, unless the pipe has a flaw or condition issue. In that case, we cover it.
Condition issues
If a new pipe has a condition issue, please tell us so we can raise it with the maker.
Refunds
We refund your original payment method within 24 hours of receiving your return. Your card company decides when the refund shows up on your statement.
How to return a pipe
Three steps, start to finish.
2
Pack it carefully
Pack the pipe carefully so it’s safe in transit.
3
Ship it to us
Ship it to:
MBSD Pipes, Attn: Returns
130 E Elm St #759
Rockmart, GA 30153
Tip: Put your name, email, and order number inside the box.
Shipping
Ships within 2 business days
Orders ship within 2 business days.
Free U.S. shipping
U.S. shipping is free on orders of $100 and up. Otherwise, it’s a $7 flat rate.
UPS, or USPS for PO Boxes
U.S. orders ship by UPS, except PO Box addresses, which go by USPS. If you prefer USPS, leave a note at checkout.
Delivery time
U.S. orders usually arrive in 2 to 5 business days.
International
We ship internationally wherever it’s legally permitted. Most countries use a flat rate of 12% of the order, with a minimum of $21 and a maximum of $70.
Duties and taxes
Duties and import taxes aren’t included in international shipping.
Insured
Every order is insured.
Tracking your order
Tracking U.S. orders
We’ll email your tracking number automatically after your pipe ships, so watch your inbox (and your spam folder, just in case).
- Open the shipping email from us.
- Click or copy the tracking number.
- U.S. orders: paste the number on the UPS tracking page (or the USPS tracking page if your order went to a PO Box). International numbers that start with “AHOY” go on the Asendia USA tracking page.
Can’t find the email? Send us a note through our contact form and we’ll send your tracking number.
AHOY – International Flat Rate Tracking Info
On the Asendia USA tracking page, not USPS.com. That’s the most common mix-up.
- Open the Asendia USA tracking page.
- Type or paste your AHOY number and search.
- After customs, the page may also show a second number from your local carrier. You can use either one.
International updates can be slow, so a few days without a new scan is normal, especially before customs. In a few countries, tracking may stop partway. If your package seems lost, contact us through our contact form and we’ll take care of it.
